WMDC Shipping Guarantee
Purchase the WMDC Shipping Guarantee to get a quick and painless refund or replacement if your order is lost or damaged in transit.
Despite their best efforts, transportation carriers sometimes lose or damage products while in transit. Because we have no control over the carriers, or ability to prevent such loss or damage while our product is in their custody, the standard rates we charge assume no liability for products that are lost or damaged in transit.
However, as a value-added convenience to our customers, for an additional $3 USD, we will accept full liability for any loss or damage that may occur to your product while in transit. For customers who choose to pay this small price increase, we will send you a refund or replacement product at no charge after receiving your claim. We will also take responsibility for filing a claim with the responsible carrier, without you having to be directly involved.
If you have experienced an issue with your order, and have paid this additional charge, please file a claim with our team by reaching out to firstname.lastname@example.org.
If you have not paid this additional charge, please contact the carrier for instructions on how to file a claim for the loss or damage.